Trust in Yourself: How to Handle Inappropriate Behaviour from Clients

by Natasha Joyce, Class of 2011, CCMH Education Director 

(from and article by Jannen Belbeck in Massage Therapy Canada Magazine – Fall 2018 Edition)

This article written by Jannen Belbeck plays out a variety of situations and scenarios that the more seasoned Massage Therapist would say “this wouldn’t happen to me”, whilst a newer, younger therapist thinks they are well trained to recognize and respond to acts of inappropriate behavior. However, as Jannen details there are many factors to consider to “untangle the emotions” and communicate effectively to establish a therapeutic relationship.

We all understand that no client books in under the name “inappropriate behavior” so does that mean that one must always operate in a hyper vigilant state, or risk being subjected to these actions? In Jannen’s article there are several factors presented for consideration on the topic including but not limited to, physical locations, and understanding the difference between a physiological response versus an inappropriate behavior. The article also discusses the importance of effective communication with clients and offers some “quick tips” on how to handle these situations should they arise.

• Don't simple look at the action, look at the intent from the client
• Always provide clear instructions regarding draping and treatment
• Stress that you are a healthcare professional and discuss ways massage can help with their concerns
• Practice "scripts" for inappropriate behaviours & ask other MT's for tips
• Don't be afraid to decline to answer a personal question or to tell the patient their question is inappropriate
• Ensure you are never alone in your practice space and have a reason to leave the treatment area when necessary
• Don't laugh off odd statements or sexual remarks - stay clear and direct in your tone

Setting boundaries is important, but to use a quote from the article, the best way to do so, may be to master and maintain your communication skills as “Therapists need to know how talk to people first”.

To read the entire article, click here.